Ready Call Center, RCCBPO is looking for a driven, detail-oriented Information Technology (IT) professional to join its team as an IT Helpdesk Support Technician. The company is also hiring for other immediate openings.
The Helpdesk Support Technician is tasked with providing technical support within the company and reports directly to the Computer Operations Manager. Hopeful applicants for the position need to possess post-secondary education in technology or related discipline; proficiency with IOS and Android; at least one year’s experience with Windows operating systems and have at least one year’s experience with computer hardware.
The job also requires applicants to have excellent customer service skills; knowledge of AS400; knowledge of Microsoft Suite (specifically Outlook); efficiency with troubleshooting software and hardware problems; and familiarity with ticketing systems, and be able to analyze, think critically, collect and research data, use intuition and experience to complement data, and design workflows and procedures. The job requires work to be completed within stringent timeframes and requires a degree of heavy lifting with respect to hardware such as printers, monitors, and PCs.
The office hours for the Helpdesk Support Technician are Monday-Friday 6:30 am to 8:00 pm. Tasks associated with the post include: answering, prioritizing, and responding to incoming telephone calls, tickets, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies as well as all telecommunications issues; operating and maintaining telephone switches; operating and maintaining voice mail system; installing and providing support for PCs, printers, and terminals; assisting with some facilities tasks (checking lights, doors, ensuring vending machines are working) and notifying the concern to vendors; ensuring that all tickets requiring to follow up work and/or calls receive appropriate attention; escalating issues to the appropriate channel quickly to avoid losses inefficiency.
Candidates interested in applying for this position are requested to submit their resume and a cover letter to this email address: jobs@rccbpo.com.
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