Customer Service Representative

·         Communication Skills: Excellent verbal and written communication skills; bilingual abilities in Spanish and English are a plus.

·         Active Listening: Ability to listen actively and respond to customer needs effectively.

·         Empathy and Patience: Must be empathetic and patient, understanding customer issues and responding with care.

·         Adaptability: Capable of handling multiple tasks in a dynamic environment and adapting to changing situations.

·         Technical Proficiency: Strong typing skills (at least 40 words per minute) and good reading comprehension. Must be computer savvy and attentive to detail.

·         Positive Attitude: Must have a positive and energetic approach, willing to assist and explain complex issues to customers.