RCC BPO, is the pioneer of the Call Center (CC) industry in Belize. Started in 2005 with 60 employees, since then RCC has grown to over 800 seats and 4 branches making it the largest employer in the country. RCC BPO specializes in providing a range of Customer Relationship Management (CRM) services to companies in the United States. We not only excel in providing Customer and Tech Support Services, Back Office Support but also Vertical Specific Services. RCC BPO provides continuous training to its agents in both business and product knowledge, skills and expertise that are necessary to deliver the highest quality CC services.
As a corporate citizen, RCC BPO is contributing significantly to the economic development of its employees and the wider community, through the well planned and coordinated employment policies. The training and experience, that all of our employees get is certainly an asset for everyone involved. As a Belizean company committed to the local community, RCC BPO prides in having a 100% local employee base.
Modern Telecom Infrastructure with High Redundancy.
BPO Identified as a Priority Sector
No Visa Requirement for US, Canada, EU and the Caribbean Community
Direct Flights from Dallas, Houston, Charlotte, Atlanta, Miami, El Salvador, Guatemala and Cancun
Located in the Yucatan peninsula between Mexico and Guatemala, Belize is considered the gateway to Central America. A country of unparalleled natural beauty, minimal Time Zone difference, located only two hours from the US and high cultural affinity to the US and UK make of it an opportune nearshore destination.
With an English speaking high skilled workforce and a significant population conversant in Spanish, a stable political economy and investor-friendly tax environment, Belize is fast emerging as one of the best and secure business destinations in the Central American region especially for high skill, technology centric CC companies.
NOW HAVE A LOOK AT WHAT WE DO
LIVE CHAT & EMAIL SUPPORT
We offer the option to communicate with customers in real time; we process the written communications made through its website to be resolved in a timely manner.
We offer fulfillment services, data capture, web base research and medical transcript, plus any other need you might have for the operation of your business.
We offer maintenance of account information, processing of claims or investigations, processing of payments or service changes, fraud detection and prevention. Past due accounts and collections, Early and Late Stage Debt Collections and Data Validation and Customer Tracking
Proficient agents skilled to provide trouble shooting, internet service problems, product activation, warranty or post warranty support, onsite repair appointment scheduling and field technicians among others.
In house professionals that test and qualify that all your procedures/policies are follow so customer satisfaction is always met. We have teams of dedicated analysts to ensure the standardization of our process and provide the required corrective action.
We provide the service of data imaging, data correction, medical records upload, mail receipt, document scanning, address correction and verification and internet research.
SALES & TELEMARKETING
We provide assistance with acquisition sales, order taking and fulfillment, lead generation, product information request, subscription renewals, up sell and cross sell programs and B2B sales resolution. We offer market research, surveys, appointment setting among others.
BOOKING & RESERVATION
We qualify, gather, organize, record and execute bookings in a professional manner within pre-defined parameters and standards to optimize revenue.