MAYBE YOU ARE WONDERING

WHO WE ARE

RCC BPO, is the pioneer of the Call Center (CC) industry in Belize. Started in 2005 with 60 employees, since then RCC has grown to over 900 employees making it the largest employer in the country. RCC BPO specializes in providing a range of Customer Relationship Management (CRM) services to companies in the United States. We not only excel in providing Customer and Tech Support Services, Back Office Support but also Vertical Specific Services. RCC BPO provides continuous training to its agents in both business and product knowledge, skills and expertise that are necessary to deliver the highest quality CC services.


As a corporate citizen, RCC BPO is contributing significantly to the economic development of its employees and the wider community, through the well planned and coordinated employment policies. The training and experience, that all of our employees get is certainly an asset for everyone involved. As a Belizean company committed to the local community, RCC BPO prides in having a 100% local employee base.


IT'S TIME TO KNOW ABOUT BELIZE

NOW HAVE A LOOK AT WHAT WE DO

LIVE CHAT & EMAIL SUPPORT

We offer the option to communicate with customers in real time; we process the written communications made through its website to be resolved in a timely manner.

 BACK
OFFICE

We offer fulfillment services, data capture, web base research and medical transcript, plus any other need you might have for the operation of your business.


CUSTOMER SERVICE

We offer maintenance of account information, processing of claims or investigations, processing of payments or service changes, fraud detention and prevention.

TECHNICAL SUPPORT

Proficient agents skilled to provide trouble shooting, internet service problems, product activation, warranty or post warranty support, onsite repair appointment scheduling and field technicians among others.

QUALITY ASSURANCE

In house professionals that test and qualify that all your procedures/policies are follow so customer satisfaction is always met. We have teams of dedicated analysts to ensure the standardization of our process and provide the required corrective action.

DATA PROCESSING

We provide the service of data imaging, data correction, medical records upload, mail receipt, document scanning, address correction and verification and internet research.

SALES & TELEMARKETING

We provide assistance with acquisition sales, order taking and fulfillment, lead generation, product information request, subscription renewals, up sell and cross sell programs and B2B sales resolution. We offer market research, surveys, appointment setting among others.

BOOKING & RESERVATION

We qualify, gather, organize, record and execute bookings in a professional manner within pre-defined parameters and standards to optimize revenue.

OUR FACILITY

BELIZE CITY
190 Newtown Barracks

Capacity: 800 seats

 

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